Refund Policy

Last Updated: 24th November, 2025

This Refund Policy applies to all purchases of PodcasterPlus Blocks made through our website at podcasterplus.com. By making a purchase, you acknowledge that you have read and agree to this Refund Policy.

1. Our Commitment

At PodcasterPlus, we want you to be completely satisfied with your purchase. We stand behind our product and offer a straightforward 14-day money-back guarantee to give you peace of mind when trying PodcasterPlus Blocks.

2. 14-Day Money-Back Guarantee

2.1. Eligibility

You are eligible for a full refund if:

You request the refund within 14 days of your original purchase date
This is your first purchase of PodcasterPlus Blocks (not a renewal or upgrade)
You have not previously received a refund for PodcasterPlus Blocks

2.2. How to Request a Refund

To request a refund, please contact us via https://www.podcasterplus.com/contact/ with:

Your name
The email address associated with your purchase
Your License Key
The reason for your refund request (optional, but helps us improve)

We aim to respond to all refund requests within 2 business days.

2.3. Processing Time

Once your refund is approved:

Refunds are processed through our original payment processor (SureCart/Stripe)
Funds typically appear in your account within 5-10 business days, depending on your bank or card issuer
You will receive an email confirmation when the refund is processed

3. Refund Amounts

3.1. Annual Licenses

For annual license purchases, you will receive a full refund of the amount paid.

3.2. Lifetime Licenses

For one-time lifetime license purchases, you will receive a full refund of the amount paid.

3.3. Split Pay Plans

For Split Pay purchases (monthly instalment plans):

If you request a refund within 14 days of the initial payment, you will receive a refund of any payments made
Future scheduled payments will be cancelled
If you request a refund after the 14-day period has passed from your initial purchase, you are not eligible for a refund under this guarantee

3.4. Currency and Fees

Refunds are issued in the original currency of purchase
We do not deduct any administrative fees from refunds
Any currency conversion differences or bank fees charged by your financial institution are beyond our control

4. After Your Refund

Once a refund is processed:

4.1. License Deactivation

Your License Key will be deactivated
You will no longer have access to plugin updates or support
The plugin will revert to limited functionality

4.2. Account Status

Your account will remain active, but with no active licenses
You may purchase again in the future if you choose

4.3. Data

Existing podcast episode data on your WordPress site will remain intact
You may continue to use any episode data already imported, but will not be able to select new episodes
You can remove all plugin data by uninstalling the plugin from your WordPress site

5. Subscription Renewals

5.1. Annual Renewal Refunds

For annual subscriptions that auto-renew:

We send a reminder email before each renewal
If you did not intend to renew, contact us within 14 days of the renewal charge for a full refund
After 14 days from renewal, refunds are provided on a pro-rata basis at our discretion

5.2. Cancelling Auto-Renewal

To avoid future charges:

Log into your account and cancel your subscription before the renewal date
Contact us via https://www.podcasterplus.com/contact/ to cancel
Cancellation takes effect at the end of your current billing period

6. Circumstances Where Refunds Are Not Provided

We reserve the right to refuse a refund in the following circumstances:

6.1. Abuse of Refund Policy

Multiple refund requests from the same individual
Evidence of using the product beyond evaluation purposes before requesting a refund
Requesting a refund after the 14-day period

6.2. Terms Violations

Refunds will not be provided if your License was terminated due to violation of our Terms of Service or License Agreement

6.3. Third-Party Issues

We cannot provide refunds for issues caused by third-party plugins, themes, or hosting environments
We will, however, work with you to resolve such issues during the refund period

7. Disputes

If you are unable to resolve a refund matter with us directly, you may have additional rights through your payment provider or under consumer protection laws.

7.1. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or card issuer. Chargebacks incur fees that affect our ability to offer competitive pricing and generous refund policies.

If you contact us first, we will work with you to resolve the issue promptly.

7.2. Consumer Rights

This Refund Policy does not affect your statutory rights under UK consumer protection laws. If you are a consumer in the UK, you may have additional rights under the Consumer Rights Act 2015.

8. Upgrades and Plan Changes

8.1. Upgrading Your Plan

If you upgrade from one plan tier to another (e.g., Launch to Grow), you will be charged the difference. The 14-day money-back guarantee applies to the original purchase, not to upgrade charges.

8.2. Downgrading

We do not currently offer downgrades. If you wish to change to a lower-tier plan, please contact us to discuss your options.

9. Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us:

Minim Digital Limited (trading as PodcasterPlus)

Address: 8 Hackness Drive, Scarborough, North Yorkshire, England, YO12 5SB

Email: [email protected]

Company Number: 13802088

We value your business and are committed to ensuring your satisfaction with PodcasterPlus Blocks.