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Getting Support
Stuck on something? Here is every way to reach us, and which one gets you an answer fastest.
Search the help centre first
Most questions are answered in these docs. Use the search box at the top of any help centre page, or press / to jump straight to it.
The same search lives inside the app: click the Help and support button (the question mark icon) in the top bar and open the Search docs tab.
Contact support from inside the app
The fastest path when you have an account. The app already knows who you are, so your request lands with your account details attached and nothing to explain twice.
- Click the Help and support button (the question mark icon) in the top bar, next to notifications.
- Open the Contact tab.
- Pick a topic, add a subject and description, and choose how urgent it feels.
- Click Send to support.
You can attach up to 3 files (screenshots, PDFs, or logs, 5MB each). As you type, the panel suggests help articles that may answer your question straight away.
You will get an emailed receipt with a ticket number.
Follow and reply to your requests
Open the Help and support panel and switch to the My tickets tab to see every request, its status, and the full conversation.
- With our team: we are on it and will reply soon.
- Awaiting your reply: we have answered and are waiting on you.
- Resolved: the request is closed.
You can reply right there (with attachments), or just answer the email thread. Both land in the same conversation.
When your issue is sorted, click Mark as resolved, with an optional final comment. Changed your mind? Reply to a resolved request and it reopens automatically.
Contact support without logging in
Locked out, or can't access your account? Use the support form on our website: podcasterplus.com/support.
No login is needed. Give it the email address on your account and our team picks up your details from there.
Other questions
- Billing enquiries, invoices and plan questions: use the contact form and pick Billing enquiry.
- Pre-sales questions: same form, pick Pre-sales / product questions.
- WordPress Blocks plugin: same form, pick WordPress Blocks enquiry, or see the Blocks help centre.
Reply by email any time
Every receipt and reply we send includes your ticket number in the subject line. Replying to any of those emails adds your message to the same conversation.