PodcasterPlus is software. The people who use it are not.
They are podcasters, producers, guests, and listeners with real lives, real deadlines, and real reasons to expect more from their tools than they often get. This is the standard we hold ourselves to in return.
People are people
Our users are not engagement metrics. They are not MAUs, seats, or funnels. They are people who chose to spend their money or their time with us when they could have chosen somewhere else. We owe them honesty, respect, and the best work we can do.
Honesty before everything
We say what the product does and what it does not. We say what we charge before we charge it. We say when we have got something wrong. We do not write copy that means something different to a lawyer than it does to a reader. If we cannot say something plainly, we usually should not be saying it.
Time is the point
Every feature we ship should give podcasters back time. If we cannot draw a straight line from a feature to hours saved in someone's week, we have not built the right thing. Activity is not progress. Shipping the wrong thing quickly is still the wrong thing.
Your work belongs to you
Your audio, your show notes, your guest list, your listener data, your RSS feed. Yours. We host them because that is the job. We do not own them. We do not sell them. We do not hold them hostage when you leave. You should be able to walk out of our platform with everything you came in with, plus everything you made while you were here.
Trust is not a checkbox
People hand us their work, their relationships, their private notes, their plans for episodes they have not announced yet. That is a serious thing to be trusted with. We secure it, we keep our promises about it, and we do not trade it for anything. If we ever lose that trust, we say so immediately and we work to earn it back.
Your content is not training data
We use AI to help you save time on transcripts, show notes, and the other operational work that fills your week, when you ask us to. We do not feed your audio into models that learn from it, and our contracts with our AI providers prohibit them from doing so. If anything about that ever changes, it will only be with your explicit, opt-in consent.
We build quietly
We do not nag. We do not gamify. We do not engineer notifications to pull you back into the app. The product is meant to make your podcast easier to run, not to become another thing in your life that demands attention. The best compliment we can earn is that you forgot we were there until you needed us.
Open is the default
PodcasterPlus Blocks is open source because podcasting and the WordPress community we come from were built on open software, and both are stronger for it. Where we can open up what we make, we will. Where we cannot, we will say why.
Restraint is part of the product
We will not build every feature requested. We will not chase every trend. We will not bolt on whatever is new for the sake of looking modern. Saying no, often, is how we keep the product honest. If something does not save time or earn trust, it does not belong here.
We are accountable
If we get something wrong, in a feature, in our support, in this document, in the way we treat someone, tell us. The buck stops with the two of us. We read every email at hello@podcasterplus.com, and we answer them.
This document is short on purpose. We did not want a manifesto that sounds like marketing. We wanted one we could be held to.
Hold us to it.